Lernio Support
Need help? Email privacy@asya-aa.com and we will usually reply within 2 business days. Including your phone model and when the problem happened helps us help you faster.
Frequently asked questions
How do I change the parent PIN?
Parent panel › Rules › New PIN. After a restore from the cloud the PIN is 0000; change it right away. If you forgot your PIN, email us.
How do I link my child's phone?
Parent panel › Phones › Add child phone. Enter the 6-digit code (valid for 15 minutes) on the child's phone with "This phone belongs to a child".
Remote lock doesn't work.
On the child's phone, open the parent panel (with PIN) › Phones and make sure device admin, usage access and battery-optimisation exemption are turned on.
How does the free trial work?
The first 3 days are free. If you cancel in Google Play › Payments & subscriptions before the trial ends, you won't be charged.
How do I cancel my subscription?
Google Play › Profile › Payments & subscriptions › Subscriptions › Lernio › Cancel. Uninstalling the app does not cancel the subscription.
My subscription isn't showing.
Tap "Restore purchases" on the Account and subscription screen. Make sure you are signed in to the Play Store with the Google account you subscribed with.
How do I delete my account and data?
On the parent's phone: Account and subscription › Delete account and data. Details: Account deletion.
The study coach said something wrong.
Tap the report button next to the reply. We review reported replies to improve the coach.